Complaint Grievance
Contact Customer Support
Reach out to our dedicated support team via email or phone for initial query resolution.
Grievance Redressal Officer (GRO)
If your query is unresolved within 7 business days, escalate directly to our GRO.
SEBI SCORES / ODR Portal
If unresolved within 30 days, lodge a complaint with SEBI via SCORES or SMART ODR.
Escalation Contact Matrix
SEBI mandates displaying explicit contact details for key compliance and grievance officials.
| Designation | Name | Contact Number | Email Address | Address |
|---|---|---|---|---|
| Customer Support | DEBARGHYA DAS | 8902313765 | support@vrtrueinvest.com | 1/118 Netaji Subhas Chandra Bose Road Naktala, Govt Colony, Kolkata, West Bengal, Pincode - 700047. |
| Grievance Redressal Officer | REETOBROTO MONDAL | 9330350759 | support@vrtrueinvest.com | 1/118 Netaji Subhas Chandra Bose Road Naktala, Govt Colony, Kolkata, West Bengal, Pincode - 700047. |
| Compliance Officer / CEO | VIVEK ROY | 9830079507 | support@vrtrueinvest.com | 1/118 Netaji Subhas Chandra Bose Road Naktala, Govt Colony, Kolkata, West Bengal, Pincode - 700047. |
SEBI & Regulatory Portal Links
- SEBI SCORES Portal: https://scores.sebi.gov.in (For filing online complaints directly with SEBI)
- Smart ODR Portal: https://smartodr.in (Online Dispute Resolution mechanism)
- AMFI (If dealing in Mutual Funds): https://www.amfiindia.com/ Information on how investors can file complaints through AMFI.
